Return & Exchange Policy

Your satisfaction is our priority

Our Return & Exchange Policy

At Tycoon Agencies, we want every customer to be fully satisfied with their purchase. If you receive a damaged, defective, or incorrect item, we are here to assist with a return or exchange.

Eligibility

  • Returns must be initiated as soon as the parcel is received from the courier.
  • Items must be unused, in their original condition, and include all original packaging.
  • Personalized or custom-engraved items cannot be returned unless damaged or incorrect.

Return Process

1
Contact Us

Contact us immediately with your order number and a clear photo of the issue.

2
Review

Once reviewed, we will guide you through the return or exchange process.

3
Resolution

We'll arrange for return pickup or provide instructions for exchange.

Exchanges

  • Exchanges can be arranged for the same product or another item of equal value.
  • Delivery fees may apply unless the return is due to our error.

Incorrect or Damaged Items

If your order arrives damaged, or not as requested, Tycoon Agencies will replace it at no additional cost.

Need Help With Returns or Exchanges?

Our customer service team is here to assist you with any questions or concerns about returns or exchanges.

+94 777 274 271

You can also reach us via WhatsApp or email for prompt assistance.